PRIVACY POLICY

INTRODUCTION

At Resume LaunchPad, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our services or website.

INFORMATION WE COLLECT

We may collect the following personal information when you use our services or interact with us:

  • Name, email address, and contact number
  • School, year level, and career interests
  • Resume, cover letter, and consultation details – Payment and transaction details
  • Feedback, survey responses, and communications with our team
  • Website analytics and cookie data

HOW WE USE YOUR INFORMATION

Resume LaunchPad uses your personal information to:

  • Provide resume writing, consulting, & support services
  • Communicate with you regarding your order or enquiry
  • Improve our products & user services
  • Send promotional information & updates
  • Comply with legal obligations.

HOW WE STORE & PROTECT YOUR INFORMATION

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data is stored securely on password protected systems, and access is limited to authorised staff only.

DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent your information. We may disclose your information to:

  • Service providers who assist in delivering our services (e.g., IT support, payment processors)
  • Schools, training organisations, or employers (with your consent)
  • Government or regulatory authorities when required by law.

ACCESS & CORRECTION

You can request access to or correction of your personal information by contacting us at hello@resumelaunchpad.com.au. We will respond to your request within a reasonable timeframe.

COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to improve the browsing experience and understand how visitors use our site. You can choose to disable cookies in your browser settings, but some website features may not function as intended.

THIRD-PARTY LINKS

Our website may include links to other websites. Resume LaunchPad is not responsible for the content or privacy practices of third-party sites.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or the law. The updated version will always be available on our website.